Every product stocked at Charlie’s Safe Treat Box goes through a strict approval process to ensure it is free from the top 10 allergens (dairy, egg, peanuts, tree nuts, wheat, soy, sesame, lupin, fish, shellfish) and contains no “may contain” warnings.

We focus on treats made without the most common food allergens to ensure they are inclusive and safe for the majority of people with food allergies. Plus, many of the products are gluten-free, vegan, and inclusive of various other dietary restrictions.

We acknowledge that all manufactured foods carry some inherent risk. That’s why we only partner with manufacturers who have strong allergen control, cleaning, and cross-contact minimisation processes in place.

We verify allergen information directly with manufacturers, product packaging and update our product listings regularly. We always recommend you check individual product pages and also the product packaging for the most current allergen details.

Every product available at Charlie's Safe Treat Box is made without the top 10 food allergens (dairy, egg, peanuts, tree nuts, wheat, soy, sesame, lupin, fish, shellfish), which is a helpful start for people with multiple food allergies.

If you have food allergies outside the top 10 allergens, our product pages include comprehensive ingredient lists and allergen information. You can filter products based on your specific needs, and we're always happy to help you find suitable options.

Your safety is our priority. If you experience any adverse reaction to a product, please follow your action plan and seek medical assistance if needed. After you have recovered, please contact us immediately with details of the product, the person's food allergies, and, if possible, keep the product in a sealed container to allow lab testing if required.

Yes! We love hearing from our customers. Contact us with your requests, and we'll do our best to source products that meet your needs.

We regularly review and update our selection to bring you the best allergy-friendly treats available. Sign up for our newsletter to stay informed about new arrivals.

Charlie’s Safe Treat Box was founded by a parent of a child with multiple life-threatening food allergies. It was created to make safe snacking easier, safer, and more inclusive for families living with food allergies.

Yes. We’re proudly Australian owned and focused on supporting the Australian allergy community.

Our products are available exclusively through our online store, with Australia-wide delivery.

We stock a range of sweet and savoury snacks that are free from the 10 most common food allergens in Australia:dairy, egg, peanut, tree nut, wheat, sesame, soy, fish, shellfish, and lupin. Every product must pass our strict approval criteria before being stocked.

Every product stocked at Charlie’s Safe Treat Box goes through a strict approval process to ensure it is free from the top 10 allergens as defined by Australian food labelling laws and contains no “may contain” warnings.

We acknowledge that all manufactured foods carry some inherent risk. That’s why we only partner with manufacturers who have strong allergen control, cleaning, and cross-contact minimisation processes in place.

It means the product does not include precautionary allergen statements such as “may contain traces of…”. Products are only approved if they meet our strict safety criteria.

Each product goes through a detailed approval process, including:

• Full ingredient checks
• Allergen statement review
• Supplier verification and risk management assessment

Only products that meet our safety standards are approved.

The majority of the products we stock are made in dedicated allergen-free facilities. We work with suppliers who maintain strict allergen management and risk minimisation practices. Ingredient lists and allergen information are included on individual product pages to help you make informed choices.

Every product is made without the top 10 food allergens and contains no precautionary allergen labels, such as 'may contain'. Each product page lists the ingredients to help you make an informed choice.

We partner with manufacturers who follow rigorous allergen risk-management protocols and allergen control procedures. All product packaging and listings clearly state allergen information.

The majority of our products are gluten-free. Please refer to individual product pages for specific dietary details.

Many of the products we stock are vegan. Please refer to individual product pages for specific dietary details.

Possibly. Please carefully review the ingredient lists on individual product pages or in the gift box “Products & Ingredients” section before purchasing. If you’re unsure, feel free to contact us. We are happy to contact the manufacturers to verify.

Yes and we strongly encourage it. Ingredients are listed on every product page, and gift boxes include a full ingredient list under “What’s in the Box? Products & Ingredients”.

We verify allergen information directly with manufacturers and update product listings regularly. Always refer to individual product pages and product packaging upon receiving your order for the most up-to-date details.

If any product we stock is recalled, it will be removed from our website and we’ll contact customers who have recently ordered this product from us as soon as we’re notified using the contact details provided with your order.

Your safety is our priority. If you experience any adverse reaction to a product, please follow your action plan and seek medical assistance if needed.

After you have recovered, please contact us immediately with details of the product, the person's food allergies, and, if possible, keep the product in a sealed container to allow lab testing if required.

We ship Australia-wide, including metro, regional, and rural areas.

Orders are usually dispatched within 1–3 business days. Delivery times vary depending on your location and the shipping option you select.

• $12 flat-rate standard shipping
• $20 express shipping
• Free standard shipping on orders over $150

Yes. You can ship directly to the recipient, and we never include pricing information in parcels.

We take extra care when shipping chocolate, especially during warmer months. Chocolate orders placed during cooler months are wrapped in foil. Chocolate orders placed in warmer months require Chocolate Shipping (Express Post with Ice Pack + Foil Wrap), to help keep the chocolate cool during transit.

Yes. We strongly recommend choosing Chocolate Shipping (Express Post with Ice Pack + Foil Wrap) for all chocolate orders to help ensure they arrive in the best possible condition.

During warmer months, when Chocolate Shipping (Express Post with Ice Pack + Foil Wrap) is required, flat-rate and free shipping options will not show as available if chocolate is in your cart. To access those options, please place a separate order without chocolate products.

If you select standard shipping instead of Chocolate Shipping, you accept the risk of chocolate melting during transit. Melted chocolate is still safe to eat, but we’re unable to refund or replace it.

Yes. Our gift boxes are mostly suitable for both children and adults.

Some snacks are best suited for children aged 5+ through to adults. You can also shop for individual snacks for age-appropriate options.

Yes. Each gift box includes a full list of products and ingredients on the product page.

Subscriptions are billed and shipped on the same date as your initial order each month.

Create a store account using the same email address used for your subscription order. You can access this via the “Subscription” link in your order confirmation email.

You can:

• Skip a month
• Pause your subscription
• Change your box
• Cancel at any time

No. Our subscriptions are flexible and can be updated, paused or cancelled at any time.

Due to the perishable nature of food products, we cannot accept returns or exchanges on food items. We do not offer refunds for change of mind on food and non-food products; refunds are issued only if a product is defective or damaged.

Please contact us within 48 hours of delivery with photos and a description of the issue so we can assess and resolve it.

Yes. We can provide allergy-friendly options for schools, party centres, and events. Please contact us for bulk orders or tailored solutions.

Simply contact us via our contact page or email info@charliessafetreatbox.com and we’ll be in touch.